Australian Embassy and Permanent Mission to the United Nations
Austria
Bosnia and Herzegovina, Hungary, Slovakia and Slovenia

Services for Australians

 

This page provides information for Australian citizens. If you are looking for information on visas for Australia, please note the Australian Embassy in Vienna does not provide visa services. Please refer to visas and migration for more information.

 

24-hour consular emergency service

Consular staff can assist Australians overseas in accordance with the Australian Consular Service Charter.

FOR EMERGENCIES ONLY, Australian citizens requiring urgent assistance outside normal Embassy opening hours, including weekends and public holidays:

  • Call the Australian Embassy at +43 1 506 74-0 and follow the instructions to be put through to the 24 hour Consular Emergency Centre in Canberra.  Alternatively, call the Consular Emergency Centre in Canberra directly on (+61 2) 6261 3305.
  • Non urgent enquiries can be made by email to consular.vienna@dfat.gov.au
  • Further information on where to get help can be found at Smartraveller

 

COVID-19: Services for Australians

In response to COVID-19, changes have been made to our consular, passports and notarial services. Please refer to our welcome page for the latest information, including details on the resumption of normal services.

Passport appointments will be limited until further notice, and appointments will be reserved for those in genuine emergency situations. If you require a passport or notarial service, please contact us on +43 1 506 740 during business hours or DFAT’s 24-hour Consular Emergency Centre using the details provided above. You can also email us at consular.vienna@dfat.gov.au.

Should you require a passport, please note:

  • You can mail in passport applications for renewals, replacements and new applications.
  • You may need to provide Australian citizenship evidence, and meet child consent requirements, if applicable.
  • Existing clients do not need to mail in their current passport as you may require this for residential purposes.
  • Depending on your circumstance, you may be issued a passport with limited validity if staying in country, and/or an emergency passport if leaving the country to go back to Australia, or for other locations that accepts emergency passports.  The maximum period a passport will be issued for without a face to face interview is 12 months.

 

 

Travel information for Australians

Smartraveller 

Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.

You can also subscribe to an SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.

In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.

Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.

 

Notarial Services

Please refer to the COVID-19: Services for Australians notice above.

The Australian Embassy provides the following notarial services:

  • Witnessing signatures
  • Certifying copies of documents
  • Providing Certificates of Non-Impediment to Marriage
  • Legalisation of signatures and/or seals on Australian public documents (apostilles and authentications)

We provide these services by appointment only.

Please bring your valid passport or ID card and the original documents to the appointment.

Please ensure that documents relating to the notarial services you require from the Australian Embassy are presented in the correct form and that you provide the correct instructions for the notarial service you require. If you are unsure of the legislative requirements relating to the notarial service you require, you should seek independent legal advice. Please note that neither the Australian Government nor the Australian Embassy in Vienna guarantees the legal effectiveness of the notarised document or the accuracy of its content. Fees paid for notarial services are non-refundable.

 

Passports

Please refer to the COVID-19: Services for Australians notice above.

Passport application interviews and notarial services at the Embassy in Vienna are offered by appointment only.

The Australian Passports (Application Fees) Determination 2015 provides for the annual CPI indexation of Australian travel document fees on 1 January each year. 

Passport fees applicable from 1 January 2020 are:

  • 10-year passport for persons aged 16 and over - $298
  • 5-year passport for children under 16 years and persons aged 75 and over - $150
  • emergency passport overseas - $187
  • replacement passport - $187
  • adult overseas surcharge - $134
  • child overseas surcharge - $65

Passport fees are charged in Euro in Vienna. Please refer to the appointment booking portal for up-to-date fees in Euro.

To complete your passport application, please visit the Australian Passports Office website.

Guarantors for overseas passport applications

How to complete a passport application

 

Passport and Notarial Services Outreach

Australian Embassy staff visit Budapest for passport and notarial services outreach. This may remove the requirement for you to visit Vienna to lodge a passport application or receive notarial services assistance. Please refer to this page for updates on the next scheduled visit and for instructions on bookings.

Next Planned Visit: to be confirmed.

 

Payment for services 

Current fees for passport and notarial services are shown in our online appointment system

Payment can be made in person at the time of the appointment. Payment by credit card or bankcard is preferred. Where not attending in person, payment by credit card can be arranged via a payment authorisation form. If payment by credit card is not possible, please contact the Consular Section at consular.vienna@dfat.gov.au for further information.

 

Living in Country

Citizenship 

Taxation issues

Road Safety and international driving permits

Birth, marriage and death certificates

Police clearances

Marriage overseas

Authentications and apostilles

 

Former residents

A gateway to information about Australian benefits, payments and services.

 

Returning to Australia

Handy information for Australians or residents returning from a holiday or moving back to Australia.

Taking cats and dogs to Australia

Australian Pensions

Medicare

 

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Embassy's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Pollicy.