24-hour consular emergency service
Consular staff can assist Australians overseas in accordance with the Australian Consular Service Charter.
FOR EMERGENCIES ONLY, Australian citizens requiring urgent assistance outside normal Embassy opening hours, including weekends and public holidays:
- Call the Australian Embassy at +43 1 506 74-0 and follow the instructions to be put through to the 24 hour Consular Emergency Centre in Canberra. Alternatively, call the Consular Emergency Centre in Canberra directly on (+61 2) 6261 3305.
- Non urgent enquiries can be made by email to [email protected]
- Further information on where to get help can be found at Smartraveller
Travel information for Australians
Smartraveller has the latest, authoritative travel advice so you can be informed and prepared about overseas travel. Subscribe to receive travel advice updates - by simply supplying your name and email address – straight to your inbox.
You can also subscribe to an SMS service - by supplying your mobile number – to receive critical alerts in the event of a crisis overseas.
In a crisis, Smartraveller will activate a crisis page on its website. It will make it easier for you or someone you know to contact the Australian Government if you need help. It will supplement the consular emergency hotline.
Visit www.smartraveller.gov.au to subscribe or connect with Smartraveller on Facebook and Twitter.
What we can and cannot do
Further information on what we can and can not do for Australians overseas can be found here http://smartraveller.gov.au/services/consular-services-charter.html
Living in Country
Road Safety and international driving permits
Birth, marriage and death certificates
Authentications and apostilles
A gateway to information about Australian benefits, payments and services.
Returning to Australia
Handy information for Australians or residents returning from a holiday or moving back to Australia.
Taking cats and dogs to Australia
Consular Privacy Collection Statement
Personal information provided to the Department of Foreign Affairs and Trade (DFAT) is protected by law, including the Privacy Act 1988. We may collect, use and disclose your personal information, including to overseas recipients where we reasonably believe it is necessary, to provide you with consular assistance. Important information about the privacy of your personal information is contained in our Consular Privacy Collection Statement, which you should read and understand. Copies of the Statement are available at http://www.dfat.gov.au/dept/consular/privacy.html or by requesting a copy from the Department.