Passports

Passport Appointments and Processing Times

Passport processing times (after a completed application has been received) are currently around 8 weeks, plus postage time – you should factor this into your travel plans. To minimise processing time, make sure your application includes everything we need.

Appointments for passport services can only be made via our online booking portal:

Passport appointments are held Monday to Thursday in Vienna. If you are renewing an adult passport you may be eligible to apply by mail.

If your passport application is incomplete we will not accept it and you will need to return for another appointment once you have gathered all required documents.

Passport fees are published on our Consular and Passport Fees page. Applications lodged in person are charged in Euro. If you apply by post (adult passport renewals only), the fees will be charged in Australia in AUD.

More information can be found at: Getting a passport: How it works | Australian Passport Office (passports.gov.au)

Emergency Passports - If you have confirmed travel plans it may be possible to have an Emergency Passport issued while your new passport is being processed. Emergency Passports take 2 business days to process (once the application is complete). There is an additional Emergency Passport fee. Emergency passports are only valid for 7 months and don’t have a chip. Because of this, there are restrictions on using them in some countries. Check the visa requirements of any country you plan to enter or transit. At the same appointment, you can apply for a new full-validity passport and the emergency passport (using the same application form and photos), then collect the full-validity passport when you get home. If you wish to apply for an emergency passport, please email us at [email protected].

Step-by-Step Instructions

Comments

1.  Complete and print your application form online at the global website

Login or create an AusPassport account. You will be automatically directed to the correct form by answering the questions. For information on passport application process please check the information sheets (step 4) below and the Australian Passport Office website.

2.  Print, Sign and Date the application form 

Print: Once you have completed your application online, you can use A4 size paper to print it.  You may need to adjust your printer settings so that the top/bottom of the pages are not cut off (look for Shrink to Fit or Fit to Page settings). Chrome and Firefox users should pay particular attention to this, as it is common for pages to be printed incorrectly if you do not manually adjust your print settings. 

Signatures: When using the PC8 form (5-pages) ensure all sections are signed (guarantor, parents, witness & child) before your interview.  Passport staff cannot witness signatures. The PC7 form (1-page renewals) can be signed at the interview.

Date: Signatures are valid for six months. An application signed more than six months ago cannot be accepted. 

Check there are no alterations to signatures and dates. Application forms containing overwritten dates or signatures cannot be accepted.  Please reprint and sign a new page.

3.  Obtain Two Passport Photos

Carefully check the photo specifications as poor quality photos are the most common reason an application cannot be accepted.

• Photos that do not meet the below requirements will result in a delay in the processing of your passport.
• Two identical, good quality colour glossy prints that are printed at the highest resolution, less than six months old, produced using dye sublimation, not from an inkjet printer.
• More information on passport photos can be found at: Photo guidelines
• In addition to the two printed photos, we strongly recommend providing the digital format of your photos to accompany your application – you can send these to us via email. (A high-resolution JPEG digital image - the minimum photo size requirement is (416w x 536h pixels) otherwise the image loses resolution and becomes blurry and unsuitable for use).

4.  Prepare your application and supporting documents

Please carefully read the information sheets to ensure you attend the interview with the correct supporting documents. 

Review the required documents for your application and review the checklist to avoid common errors. Check the requirements for name change, translation of foreign documents and guarantors.

Supporting Documents: All documents must be original documents. We cannot accept certified copies. Please review the list below for the required supporting documents:

• Fully completed passport application form (prepared at step 2 and available here)
• 2 passport photographs, one signed on the reverse side by guarantor if required. See here for a list of approved guarantors.
• Previous Australian passport (if applicable)
• Original birth certificate (if not in English please bring an official translation)
• Original Australian citizenship certificate, if born outside Australia
• Evidence of change of name (marriage or divorce certificate, deed poll, decree nisi, etc.) with an Apostille if the event happened outside Australia
• Photo ID (e.g. foreign passport, driver's licence)
• Additional ID (e.g. bank card, social insurance card, health card etc.)
• Proof of address (e.g. "Meldezettel", ID with address, utility bill)
• For minors: original passport and proof of address for both parents.

5.  Book an appointment to lodge your application

The Embassy's booking page is managed by a third party provider. Please refer to our Privacy Policy below for further information.

To book an appointment to lodge your passport with an Honorary Consul please email:

Sarajevo: Australian Consulate in Sarajevo 

Ljubljana: Australian Consulate in Ljubljana

OR

If eligible, send application by post

To be eligible for a mail-in renewal, you will need a passport that:

1. was issued when you were aged 16 or older
2. was issued on or after 1 January 2006
3. had, when it was issued, at least two years’ validity
4. has your current name, date of birth, place of birth and gender, and
5. has not been reported lost, stolen, or cancelled.

If you cannot answer "yes" to all of these questions, you must lodge your passport application in person.

For child applications, one parent must lodge the application in person. It does not matter whether the lodging parent is an Australian citizen.

• Children aged 16-17 years must attend the interview, together with one parent.
• Children aged 0-15 years are not required to attend the interview.

6.  Allow a minimum of 8 weeks to receive your new passport (not including transit and postage times)

You can keep your current passport valid while your new one is being processed. Please advise the passports officer at the beginning of your appointment that you would like to retain your passport for travel. Otherwise, the passport will be cut/cancelled and returned to you at the time you lodge.

Mailed by registered post: The new passport will be sent to you by registered mail to.  A postage fee applies (EUR 5 within Austria, EUR 10 outside of Austria).

Collect in Vienna: You will be notified by email when the new passport is ready and to make an appointment to collect. 

Privacy Policy

The Department of Foreign Affairs and Trade (DFAT) uses third-party software (Setmore) to manage the Embassy's appointments.  Your personal information (including your name and contact details) will be collected by DFAT via Setmore to book your appointment and for related purposes.  By proceeding with this booking, you are consenting to the collection of this information by Setmore on DFAT's behalf for these purposes.  If this information is not collected, DFAT's ability to arrange your appointment will be limited.  Your personal information will be handled by Setmore in accordance with Setmore's Privacy Policy, and by DFAT in accordance with DFAT's Privacy Policy.