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Online (electronic) visas - information & help
For general information about online/electronic visas (eVisas) including eVisitor,
All online visa applications are processed in Australia, not in Vienna. You may, however, be asked by the processing office in Australia to send documents to our office - when we receive these documents we refer them to the processing office in Australia. That office will contact you if further information is required and/or when a decision is made on your visa application.
If you need assistance with your eVisa/eVisitor application, please follow the appropriate link below.
Check the status of your application:
If you have applied for a visa through ImmiAccount, you can check the progress/status of your application by logging on to ImmiAccount. For more information, please click here.
Help with technical problems:
- if you have any technical problems with your eVisitor application, you can send an email request for assistance to eVisitor.Helpdesk@border.gov.au
- If you have any technical problemswith your eStudent application, please contact the eVisa Helpdesk.
-If you have any technical problems with your eWorking Holiday application, please contact the eWH helpdesk. See:
eVisa processing times information:
-for eVisitor applications: most applications will be finalised within a few minutes after you complete your online application and you will be notified by email within 24 hours. Where additional information is required by the processing office to finalise the application they will notify you by email; We recommend that you apply at least 2 weeks before you intend to travel to Australia.
-for Working Holiday visa applications, see: https://www.border.gov.au/about/corporate/information/forms/online/working-holiday-maker-application-enquiry-form
-for Student visa applications, please go to the student visa homepage at https://www.border.gov.au/Trav/Stud
Select your particular course of study and country. Processing time information is available by following the links Applying for this visa, How to Apply then After you have lodged your application.