Australian Embassy and Permanent Mission to the United Nations
Bosnia and Herzegovina, Hungary, Kosovo, Slovakia and Slovenia

Vacancy for a Consular and Passports Officer

The Australian Embassy and Permanent Mission to the International Organisations in Vienna, with non-resident accreditation for Bosnia and Herzegovina, Hungary, Kosovo, Slovakia and Slovenia has the following vacancy:




The role of the Embassy is to advance the interests of Australia and Australians in our countries of accreditation. This involves strengthening Australia’s security, enhancing Australia’s prosperity, and helping Australian travellers and Australians overseas.  The Department of Foreign Affairs and Trade (DFAT) is the lead agency managing Australia's international presence and coordinates with other government agencies to ensure the pursuit of Australia’s interests. We have a dedicated and professional workforce from a variety of countries. 



Term: Part-time at 3 days per week

Agency: Department of Foreign Affairs and Trade

Classification: LE4

Salary: EUR 27,256 per annum

Closing Date for Applications: Friday 7 April 2017



Under the direction of the Consul, the Consular and Passports Officer is responsible for the provision of consular and passport services to Australian citizens in Austria, Bosnia and Herzegovina, Hungary, Kosovo, Slovakia and Slovenia.  The position also coordinates protocol services on behalf of Embassy personnel.


The key responsibilities of the position include, but are not limited to:

  • Providing consular and passport services to Australian citizens
  • Responding to telephone and written enquiries relating to consular and passport issues
  • Processing passport applications including emergency passports
  • Assisting with the management and staffing of the Embassy’s switchboard and reception counter
  • Assisting with the processing of Traveller Emergency Loans as directed by an Australian-based officer
  • Preparing consular statements and certificates in English, German and Hungarian
  • Witnessing signatures and authenticating documents for use in the countries of accreditation
  • Liaising with local authorities on behalf of the Embassy and consular clients in countries of accreditation
  • Preparing monthly and quarterly consular and passport reports including statistics for the countries of accreditation
  • Maintaining Consular Contingency Plans for the countries of accreditation, and coordinating annual reviews
  • Preparing draft updates for Travel Advisories
  • Managing protocol services.



  • Sound written and oral communication skills, including fluency in English, German and Hungarian.
  • Strong client service skills.
  • Strong organisational skills and an ability to prioritise and meet tight deadlines.
  • High-level initiative and ability to work well independently within a small team to achieve results.
  • Sound interpersonal skills and ability to establish and maintain an effective network of contacts.
  • Strong capacity to exercise discretion and judgment.
  • Prior experience in Passport and Consular work and work in an international environment is desirable.



Applications and enquiries should be sent to Your application should comprise a resume including contact details for two referees (no more than 2 pages) and a statement providing practical examples of how you meet the selection criteria below (no more than 200 words per selection criterion).


Applications which do not address the selection criteria will not be considered.


Applicants must hold appropriate pension and health insurance and demonstrate permission to work in Austria.





  1. Highly developed written and oral English skills.  Ability to speak and read German and Hungarian.


  2. Demonstrated experience in the delivery of client services. 


  3. Experience in communication and liaison with local authorities and government departments, in Austria and other countries of accreditation.


  4. Demonstrated ability to work under limited supervision, set priorities and to meet deadlines.  Demonstrated ability to take initiative.
  5. Demonstrated high-level interpersonal skills and ability to work effectively in a team.  Demonstrated experience working in an international environment.
  6. Demonstrated capacity to exercise sound judgement, discretion and confidentiality.



Applications will be assessed by a Selection Panel and a shortlist established for interview. Once interviews are held an offer will be made to the applicant considered as most suitable for the role.

Due to the large number of applications we receive, only those shortlisted for assessment will be contacted.

The successful candidate will be required to undergo probity vetting procedures.  Any offer of employment will be subject to the candidate achieving suitable security clearances, medical clearance and reference checks.


The Australian Embassy strives to be an employer of choice and offers attractive working conditions.  In addition, it aims to ensure that people are engaged on the basis of their ability rather than their race, gender or background.  Personal information provided to the Australian Government is protected by law, including the Privacy Act 1988.